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Investment migration·Dubai, UAE

Concierge turns cold enquiries into booked, pre-qualified consultations.

Concierge advises high-net-worth families on citizenship and residency. Enquiries poured in from content and social, but advisors were drowning in unqualified leads and slow manual back-and-forth. We built an AI qualification engine that only puts pre-qualified prospects in front of a human.

AI qualificationIntake portalCRM automation
Headline outcome
3.4×
More qualified consultations booked each month
Advisors stopped burning hours on tyre-kickers
3.4×
More qualified consultations
Under 3 min
Enquiry to booked call
70%
Less time on unqualified leads
The challenge

Concierge's funnel was working, but in the wrong direction. Hundreds of enquiries arrived from social and content, and advisors were spending their days qualifying people who could never afford a programme, chasing passports and due-diligence documents by email, and losing genuine high-net-worth prospects to a slow reply. The pipeline was full; the calendar was full of the wrong people.

Where it was hurting
  • Advisors spent their days qualifying people who could never afford a programme.
  • Passports and due-diligence documents were chased one email at a time.
  • Genuine high-net-worth prospects went cold while waiting for a reply.
  • A full pipeline hid the real problem: a calendar full of the wrong people.
What we built
  • Qualify before anyone books

    A programme-first flow scores eligibility and budget up front, so only people who genuinely fit ever reach an advisor's calendar.

  • Instant booking for the right people

    Qualified prospects book straight into the right advisor's calendar while they're still interested, with no manual triage in between.

  • Document collection that runs itself

    An automated due-diligence portal gathers passports and documents without the email tennis that used to swallow advisor time.

  • Every advisor walks in briefed

    Enquiries, answers, and documents sync into the CRM, and AI-drafted, human-approved follow-ups keep warm prospects moving.

The system, end to end
Qualification flow
Scores fit before a call is booked
Instant scheduling
Straight into the right calendar
Due-diligence portal
Collects documents automatically
CRM automation
Briefs advisors and chases follow-ups
How it rolled out
Phase 1
Map the funnel

We traced every enquiry from first touch to booked call and found exactly where good prospects were being lost.

Phase 2
Build qualification

A programme-first scoring flow and instant booking, so the calendar started filling with people who fit.

Phase 3
Automate the paperwork

The due-diligence portal and CRM sync took document collection and briefing off the advisors entirely.

Ongoing
Tune and follow up

We refine scoring from real outcomes and keep AI-drafted, human-approved follow-ups moving warm prospects along.

What made this different
01
Qualification, not just capture

Most intake forms collect everyone. This one decides who is worth an advisor's time before a single minute is spent.

02
Speed where it counts

High-net-worth prospects expect a fast, premium response. Qualified enquiries become booked calls in minutes, not days.

03
Humans stay in the loop

Advisors still own the relationship and approve every follow-up. The automation clears the noise so they can do the work only they can.

The outcome

Advisors now speak only to pre-qualified, in-budget prospects, and they arrive at every call already briefed. Qualification that took days of back-and-forth happens in minutes, document collection runs itself, and genuine high-net-worth families get a reply while they're still interested.

Measured results
3.4×
More qualified consultations per month
Under 3 min
From enquiry to a booked call
70%
Less advisor time on unqualified leads
Profile
Client
Concierge
Industry
Investment migration
Location
Dubai, UAE
Tech stack
Qualification flowSchedulingDocument portalCRM automation
Project details
AI qualification
Primary system
Programme-first
Scores fit before booking
Human-approved
Advisors sign off follow-ups

Ready to see what a system feels like?

Book a 30-minute strategy call. No deck, no pitch. Just a conversation about where the time is going and what we would do first.