E-commerce & retail, wired across your store and warehouse.
Support triage, order ops and customer comms wired across your store and warehouse, so you can grow orders without growing headcount.
More orders shouldn’t mean more tickets.
Every order creates work: the “where is it?” email, the return, the stock update, the review request. As you grow, that work grows faster than your team.
We automate the repetitive layer across your store, helpdesk and warehouse. Routine questions answered instantly, orders and stock kept in sync, returns processed, and customers kept informed without anyone typing.
Your team handles the conversations that need a human, and growth stops meaning another hire.
Grow orders, not headcount.
Support triage
Order status, returns and FAQs answered instantly; the rest routed with context.
Order & stock sync
Orders, inventory and fulfilment kept in sync across every system.
Returns automation
Labels, refunds and restocking handled end to end.
Customer comms
Post-purchase flows, review requests and win-back campaigns triggered automatically.
Tick what sounds familiar.
Customer questions answered, any time zone.
What retailers ask us.
Do you work with Shopify?+
Yes, along with the helpdesks, 3PLs, accounting and email tools around it, like Klaviyo and Xero.
Will customers know they are talking to automation?+
Responses are written in your brand voice, and anything sensitive is handed to your team.
Can it handle peak season?+
Automation scales instantly, which is exactly when it pays back most.
Where do we start?+
Usually support triage: the fastest, most visible win.
How we build it.
The systems we put into e-commerce and retail firms are built from a small set of proven patterns.
WhatsApp automation
Booking, qualification, follow-up, in the app they already use.
CRM automation
Pipeline hygiene, lead routing, and reporting on autopilot.
AI voice agents
Every call answered. Even the ones at 9pm on Sunday.
Run an e-commerce & retail business?
Book a 30-minute strategy call. We will map where the time and money are leaking, and tell you the first thing we would automate. No deck, no pitch.